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Our Shipping, VAT & Return policy

SHIPPING & RETURN POLICY - Bonsai & Tea

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SHIPPING POLICY

Domestic Shipping (Netherlands)

  • Delivery Time: 3-5 business days

  • Delivery Fee:

    • FREE for orders over €50

    • €8.00 for orders under €50

  • Carrier: PostNL with track & trace

International Shipping (EU)

  • Delivery Time: 5-10 business days

  • Countries & Fees: €13.00 standard rate

    • Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Sweden, United Kingdom

  • Carrier: Standard shipping with track & trace

  • Tracking: Tracking number provided with email confirmation

VAT INFORMATION

For EU Customers

All prices displayed on our website include Dutch VAT (21%).

If you are VAT-registered outside the Netherlands (within the EU), please contact us for VAT exemption details: Email:bonsai.and.tea@gmail.com

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RETURN & REFUND POLICY

EU Consumer Rights - 14-Day Cooling-Off Period

In accordance with EU regulations, customers have the statutory right to return or cancel orders within 14 days from the date of delivery, for any reason and without justification.

This applies to all customers, including:

  • Unworn items

  • Worn items (when applicable)

  • Sale items

  • Personalized items (in certain cases)

Return Eligibility

To be eligible for a return, items should be:

  • In the same condition as received (where possible)

  • With original packaging (when applicable)

  • Accompanied by proof of purchase (order confirmation)

Return Shipping

Customer Responsibility:

  • Customers are responsible for return shipping costs

  • Please arrange return shipping to the address provided upon request

Or:

Refund Process

  1. Request: Customer submits return/cancellation request

  2. Confirmation: We confirm receipt of request

  3. Inspection: We inspect the returned items

  4. Approval: Return is approved or declined

  5. Refund: Full refund issued within 14 days of receiving return

What is Refunded

Full Reimbursement Includes:

  • Full product price

  • Original shipping costs (if applicable)

  • Any additional costs paid by customer

Note: Return shipping costs are the customer's responsibility (unless we provide a return label).

Payment Methods for Refunds

Refunds are issued to:

  • Original payment method (credit card, bank account, etc.)

  • A voucher (only if you agreed to this, or if you paid with a voucher)

IMPORTANT INFORMATION

Non-Returnable Items (In Certain Cases)

The following items may have limited return options:

  • Perishable goods (food, flowers, plants)

  • Custom-made or personalized items (unless defective)

  • Personal care items (if opened/used)

  • Hazardous materials

Please contact us if you have questions about specific items.

Defective or Damaged Items

If you receive a defective or damaged item:

  • Contact us immediately: bonsai.and.tea@gmail.com

  • Include: Order number, photos, description of damage

  • We will: Arrange replacement or full refund

Exchanges

To exchange an item:

  1. Request a return (following the process above)

  2. Once approved, make a new purchase for the replacement item

CONTACT US

For questions about shipping or returns:

Email: bonsai.and.tea@gmail.com

Response Time: 1-2 business days

ABOUT OUR BRANDS

Bonsai & Tea is our main company brand, which follows the EU compliance standards and return policies.

Last Updated: June 2026 Applicable: All EU customers

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